Operations Associates - Chowdeck

[Scholar]

Operations Associates

Job Title: Operations Associate

Location: Lagos, Nigeria

Company: Chowdeck

About Chowdeck
Chowdeck is an on-demand delivery service in Africa. We assist vendors in seamlessly delivering food, medicine, groceries, and local market produce while providing customers with a platform to order from their preferred vendors.

Job Description
We are looking for highly skilled and smart individuals to join our operations team. Successful applicants will be in charge of ensuring the company's day-to-day operations run smoothly,
which includes coordinating deliveries, managing order timelines, and providing excellent customer service to our customers.

Key Responsibilities

• Ensure that all aspects of the order management timeline are carried out effectively.
• Communicate with other team members to resolve issues and provide updates on customers' orders.
• Ensure Chowdeck riders, agents and vendors adhere to established brand guidelines.
• Stay updated with the app's features, policies, and processes.
• Resolve issues through chat, mobile calls, and in-person meetings by providing accurate information and appropriate solutions.
• Escalate recurring issues as quickly as possible for resolution.
• Identify and recommend process enhancements to improve efficiency and customer satisfaction.
• Provide internal updates on insights from engagements with vendors, riders, customers, and vendor agents to improve Chowdeck's overall service.
• Perform other duties as assigned by the operations manager.

You'll thrive in this role if you:

• insist on high standards from yourself.
• are a team player.
• are honest.
• are a very fast learner.
• able to break down complex ideas into comprehensible bits.
• are very intuitive and willing to gain knowledge from new experiences.
• love to solve complex issues when the answers are not readily available.
• are motivated by the opportunity to improve the lives of our customers and provide a seamless food delivery experience.
• are extremely patient and calm under pressure.
• can communicate clearly and empathetically, both in writing and verbally.
• have a deep and unrelenting focus on customer satisfaction and experience.
• are flexible to work in shifts, including evenings, weekends, and holidays.
• have the ability to work in a fast-paced environment and prioritize tasks effectively.

Benefits

• Aside from the salary, there are other benefits, such as a lunch allowance, a laptop to make your work easier, as well as medical coverage for your well-being.
• Smart and kind colleagues who are genuinely interested in your professional growth and development.
• Collaborative and dynamic work environment for learning.
• Recognition and rewards for outstanding performance.

To apply, click HERE